Salon Policy
UPDATED MAY 2024
At Plush Hair, we are a small independent salon with a limited number of appointments available each day. When you book with us, that appointment time is reserved exclusively for you, and we allocate one of our fully qualified, highly experienced stylists to provide your service.
We completely understand that, from time to time, circumstances change and you may need to reschedule or cancel your appointment. We will always do our best to accommodate you where possible. Our appointment policy is designed to ensure we can continue to provide the highest level of service while respecting both our team’s time and our clients’ appointments.
A 50% reservation fee is required to secure all appointments.
- Online bookings require the booking fee at the time of booking.
- Telephone, text or WhatsApp bookings may also require a 50% booking fee. If this is not taken at the time of booking, we will contact you at least 72 hours before your appointment to arrange payment.
Appointments are confirmed by text message and/or email approximately 48 hours before your scheduled appointment. We kindly ask that you confirm your appointment when you receive your reminder.
Lateness If you are running late for your appointment, please contact us as soon as possible so we can do our best to accommodate you.
Late arrivals may result in your service being shortened or, where necessary, rescheduled to avoid impacting other clients’ appointments. Please note that the full cost of your original booked service will still apply.
Rescheduling
If you need to reschedule your appointment, we kindly ask that you contact us at least 24 hours before your appointment time.
Appointments rescheduled with less than 24 hours’ notice will be treated as a late cancellation and will incur a charge of 100% of the original appointment value.
Cancellation/No-Show
As a small independent salon, every appointment is reserved exclusively for you. We kindly ask for a minimum of 24 hours’ notice** should you need to cancel your appointment.
Appointments cancelled with less than 24 hours’ notice will incur a charge of 100% of the original appointment value.
If you do not attend your appointment and no prior communication has been received (a “no-show”), the full appointment cost will be charged. A 50% reservation fee will also be required before any future appointments can be booked.
Any applicable cancellation charges will be processed using the card details held securely on your booking account.
**Extended Appointment Cancelltation Policy
Appointments for Great Lengths Hair Extensions, Keratin Complex treatments, colour corrections and other extended appointments require additional preparation, longer appointment times and, in many cases, products that are ordered specifically for your service.
A reservation fee of up to 50% may be non-transferable for appointments where bespoke products have been ordered specifically for your service.
For these appointments, we kindly ask for a minimum of 72 hours’ notice should you need to cancel or reschedule.
Appointments cancelled or rescheduled with less than 72 hours’ notice may result in the loss of your reservation fee and/or additional charges where products have been specially ordered or allocated specifically for your appointment.
This policy allows us the opportunity to adjust our diary where possible and helps minimise unnecessary product waste and costs associated with bespoke services.
Patch Testing For your safety, all colour services require a skin (patch) test to be carried out at least 48 hours before your appointment.
It is the client’s responsibility to ensure this has been completed. Unfortunately, if you attend your appointment without a valid patch test where one is required, we will be unable to carry out your colour service, and the full appointment cost will be charged.
All new colour clients will also require a consultation before their first appointment so we can get to know you, your hair and your colour goals.
Health & Safety Policy
To ensure a safe, relaxing and enjoyable experience for all of our clients, we kindly ask that only clients receiving a service attend the salon.
For insurance and health and safety reasons, we are unable to accommodate children, family members or guests who are not booked for an appointment. As our salon space is limited, this also helps us maintain a calm and comfortable environment for everyone.
Thank you for your understanding.
Complaints & Adjustments
Your satisfaction is extremely important to us, and we always welcome the opportunity to resolve any concerns.
If, for any reason, you are unhappy with your hair or your experience, please contact us within 48 hours of your appointment so we can discuss your concerns and do our very best to find a suitable solution.
As we have dedicated our time, expertise and professional products to every service, we do not offer refunds. However, where appropriate, we will happily assess your hair and discuss any adjustments that may be required.
We ask that all communication remains respectful towards our team, who are committed to providing the highest standard of care and service.
By booking an appointment with Plush Hair, you confirm that you have read, understood and agreed to our salon policies.
Thank you for supporting our small business. We truly appreciate your respect, understanding and continued loyalty.
Shop Policies
UPDATED JUNE 2026
Payment Policy:
All online sales are processed via Stripe. This ensures payment safety for both parties.
Delivery:
Standard Shipping Fee – €8.50 via DPD Couriers
(Free Delivery on all orders over €70)
Please allow up to 3 working days for your delivery.
All orders are despatched Tuesday, Wednesday, Thursday and Friday before 1pm. Orders Placed before 1pm Monday – Friday will be dispatched the same day or the next working day. Orders placed after 2pm will be dispatched within 1-2 working days. Orders placed after 1pm on Friday, over the weekend and in the case of a Bank Holiday, will be dispatched the next working day.
In the unlikely event of receiving damaged product(s), please notify us by email within 3 days to plushhair.shop@gmail.com
Click and Collect option:
Click and collect is also available and if this option is selected, products will be available to collect from the salon at the following address at your convenience.
Plush Hair, Woodlands Hotel, Leisure Centre Building, Dunmore Road, Waterford, X91 VC2R.
Environmental Policy Statement
UPDATED 2025
- Complying fully with all relevant legal requirements, codes of practice and regulations.
- Assessing the environmental impacts of our operations, continuously seeking to reduce pollution and improving our resource efficiency through reduction of energy use and waste.
- Promoting environmental and energy awareness with our employees through participation and training.
- Working with our customers to make more environmentally sensitive choices.
- Monitoring our progress to ensure ongoing improvements in our environmental performance.
- Communicate this policy to stakeholders and the public and work with our partners in the Woodlands Hotel Resort to improve the overall performance of the Complex