Our Policies

Plush Hair is a small local business that only has a limited number of appointments available. The time allocated for your appointment is reserved for you. When you book an appointment with Plush Hair, we guarantee you this time and appoint a fully qualified and highly experienced professional to take care of your needs.

Bookings will be confirmed via text message &/or email 48hours prior to your booking date to your supplied contact number & email address. 

We understand that there may be times when you are delayed or unable to 

attend a scheduled appointment, and we will always try to accommodate you as best as 

we can. Please see our policies below to ensure that the salon and our team’s day can run 

as efficiently and smoothly as possible. 

 

L A T E N E S S 

If you are delayed for a scheduled appointment, please contact us as soon as possible so we can try to adjust your  appointment time or reschedule if necessary. 

If you arrive late, your treatment may have to be altered or reduced, depending on the treatment you are booked in for and the timing. If this is the case, your stylist will talk with you about what treatment(s) are most important to get completed in the allocated treatment time left. Please note that you will still be charged 100% of the scheduled service regardless of lateness or your treatment being cut short or reduced.

 

R E S C H E D U L I N G 

If you need to reschedule an appointment, please contact us directly at least 24 hours before the appointment time to enable us to reschedule the appointment without any charge. 

If an appointment is rescheduled with less than 24 hours notice, it is deemed as a cancellation and will result in 100% charge of the appointment you had originally booked in. 

 

C A N C E L L A T I O N / N O- S H O W 

If an appointment is cancelled with less than 24 hours notice, there will be a 100% charge for the appointment originally booked in. 

If an appointment is a ‘no-show’ with no communication from the client regarding the appointment booked in, there will be a 100% charge for the appointment originally booked in, and a 50% booking fee taken for the next appointment booked in. 

P A T C H   T E S T I N G 

We require you to pop into the salon for a skin/patch test prior to any colour appointment. This must be done at least 48hours before your appointment and it’s your responsibility. Attending your appointment without a patch test will result in us being unable to fulfil your colour service and a 100% charge for the service booked. All new colour clients will also require a consultation so we can get to know you and your hair before your appointment.

H E A L T H   &   S A F E T Y   P O L I C Y

For insurance and health and safety reasons, third parties (i.e., children and others) cannot accommodate appointments and can only attend for their own designated appointment. This will make yours and others visits to the salon more relaxing and enjoyable which is important to us.

C O M P L A I N T S

You can always talk to us if you’re not happy with our services or customer service, our aim is to listen and make you feel relaxed enough that you can talk to us, however it is not acceptable to be rude to any of our team. We do not give refunds. We’ve spent time and used the best products on your hair. If there is a problem, we will endeavour to do our very best to resolve it. 

By Booking an appointment with Plush Hair you agree to and 

understand our policies.

Thank you for your respect and understanding